Terms & Conditions – Return & Refund Policy
Shop with Confidence
At ReySen Mart, we want you to enjoy every product you order. While we proudly import a wide variety of goods — including specialty items from countries — we must also follow strict food safety and import guidelines. Please read our return policy carefully before placing your order.
📦 Returns & Refunds for Food Items
- No returns are accepted on perishable or opened food items.
- We do not accept returns based on taste preferences or packaging appearance.
- All food product selections must be in original, sealed packaging, intact and unopened to be eligible for any review.
✅ Damaged or Unusable Products
If your order arrives damaged or in unusable condition due to shipping or handling, we’ve got you covered.
- Contact us via WhatsApp or email at info@basilgrocery.com within 5 business days of delivery.
- Provide your order number, photos, and a brief explanation of the issue.
- We will issue a full credit or send a free replacement for damaged food or non-food items.
📦 Returns for Non-Food Items
For eligible non-grocery products (such as kitchenware or packaged goods):
- Items must be returned in unused condition with all original packaging and documentation.
- Please retain all packing materials for inspection.
- Return shipping costs are the buyer’s responsibility.
- If you received free shipping, we will deduct the original shipping & handling charges from your refund.
📮 How to Make a Return by Mail
If returning a non-food item by mail, please carefully package the product to avoid further damage. Include a copy of your receipt and send to:
BASIL GROCERY LLC
Attn: Returns Department
5 Ilene Ct, Unit 4
Hillsborough, NJ 08844
💡 What if My Items Arrive Damaged?
We take great care in packing your order, but if your items arrive damaged or defective, don’t worry:
- Email us at info@basilgrocery.com with:
- Your full name
- Order number
- Photos of the damaged item(s)
- We will arrange a replacement shipment as quickly as possible.
📞 Still Have Questions?
Our helpful support team is here for you every day from 9:00 AM – 9:00 PM EST.
Visit our [Contact Us] page or reach out via email or live chat — we’re happy to help!